General Terms and Conditions (T&Cs)

3. Conclusion of Contract

A contract is formed when the Customer accepts an offer from the Provider or the Provider sends an order confirmation. The contract can also be formed by the commencement of service provision.

4. Customer's Duties to Cooperate

The Customer undertakes to provide all information, content, and access required for the provision of services completely, correctly, and in a timely manner. Delays or additional effort resulting from missing or delayed cooperation shall not be at the Provider's expense.

5. Remuneration and Payment Terms

Remuneration is based on the agreed offer or subscription.

Unless otherwise agreed:

• All prices are net, plus statutory value-added tax.
• Invoices are due within 14 days of the invoice date without deduction.
• In the event of payment default, the Provider is entitled to suspend services in whole or in part.

6. Subscriptions and Ongoing Services

a) AI Chat Assistant

The AI-powered chat assistant is offered exclusively as a subscription-based service via the Provider's website.

• Payment is made online via the external payment service provider Stripe.
• Prices, scope of services, and billing intervals result from the respective selected plan.
• The subscription can be cancelled by the Customer directly via the website.
• The cancellation becomes effective at the end of the current billing period.

Der KI-Chat-Assistent verbleibt vollständig im Eigentum des Anbieters. Der Kunde erhält lediglich ein zeitlich begrenztes, nicht übertragbares Nutzungsrecht für die Dauer des aktiven Abonnements.

b) Further Integrations and Backend Services

Integrations such as CMS, booking, email, or other systems that require backend services, databases, or APIs and are operated on the Provider's servers are not automatic online subscriptions.

Remuneration, term, payment method, and billing intervals for such services are agreed individually with the Customer (e.g. in the offer or by written confirmation).

In the event of non-payment, the Provider is entitled to deactivate the relevant backend services. The Customer acknowledges that website features dependent on these may no longer be available.

7. Use of the AI Chat Assistant

The AI chat assistant serves to automatically answer user inquiries based on the content provided by the Customer.

• There is no guarantee as to the accuracy, completeness, or currency of the generated responses.
• The AI chat assistant does not replace legal, tax, or professional advice.
• The Customer is responsible for the legal admissibility of the content used.

8. Warranty

The Provider renders its services with the customary due care. No specific economic success (e.g. rankings, increases in revenue or leads) is owed.

Changes made by search engine operators or third-party providers are outside the Provider's sphere of influence.

9. Liability

• The Provider is liable without limitation for intent and gross negligence.
• In the case of simple negligence, the Provider is only liable for breach of material contractual obligations and limited to the foreseeable damage typical for this type of contract.
• Liability for lost profits as well as for indirect or consequential damages is excluded to the extent permitted by law.

10. Ownership, Usage Rights, and Transfer

a) Websites and Project-Based Services

Upon full payment, ownership of the created websites, content, and the respective code transfers to the Customer.

The Customer is entitled to use the website and the code exclusively for their own business purposes. Independent resale, licensing, or commercial use towards third parties is excluded.

A transfer of the website and the associated assets is permitted if it takes place as part of the sale of the entire business or a clearly delineable part thereof. The acquirer assumes the rights and obligations of this contract.

b) AI Chat Assistant

The AI chat assistant and all associated systems remain the property of the Provider. No transfer of ownership takes place. The right of use ends automatically upon termination of the subscription.

c) Third-Party Software and Plugins

When using third-party software, plugins (e.g. WordPress plugins), or external services, only the respective license and terms of use of the third-party providers apply. The Provider assumes no responsibility or liability for these.

11. Confidentiality

Both parties undertake not to disclose confidential information of the other party to third parties and to use it exclusively for the performance of the contract.

12. Contract Term and Termination

Unless otherwise agreed, the contract ends upon complete provision of the agreed service. The right to extraordinary termination for good cause remains unaffected.

13. Final Provisions

• The law of the Federal Republic of Germany applies.
• The place of jurisdiction is, to the extent legally permissible, the registered office of the Provider.
• Should individual provisions of these T&Cs be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.